Privacy Policy

Duncan Foundation Privacy Policy

Introduction

Duncan Foundation regards member privacy as an important part of our relationship with our customers. The following privacy policy applies to all users, and conforms to Internet Privacy Standards.

If you have questions or concerns regarding this statement, you should first contact Duncan Foundation at gordon@duncanfoundation.org

Legal Registered Office:

72 Sarsfield St, Herne Bay, Auckland

Collection of Information

In order to use the Duncan Foundation website, we may require information from you to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by the Duncan Foundation is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Duncan Foundation members is required in order to provide you with our products and/or services, and a high level of member service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required.

We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at gordon@duncanfoundation.org

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at gordon@duncanfoundation.org

Communications

Duncan Foundation uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a member wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at gordon@duncanfoundation.org

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Duncan Foundation may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Duncan Foundation does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Duncan Foundation site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of the Duncan Foundation site.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Duncan Foundation Security Policy

Duncan Foundation uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of New Zealand merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments. Payments are in NZD.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Duncan Foundation or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Duncan Foundation

For more information about eWAY and online credit card payments, please visit www.eway.io/nz/

Duncan Foundation – Membership Refund Policy

Our goal is to effectively and fairly serve those members registered with Duncan Foundation as both individuals and institutions. Please be aware of the policy Duncan Foundation will strictly follow:
We do not refund membership fees. The membership services will be effective to the end of the annual payment period.

Donations refund policy

Duncan Foundation will refund all donations made that are fraudulent due to unauthorised use of a credit card. In all other circumstances, refunds of donations will be at the discretion of Duncan Foundation, unless in the event of returning funds raised for a specific purpose that has not been fulfilled by Duncan Foundation as agreed. In assessing whether refunds of online donations can be facilitated, we will determine whether the donation in question has already been applied to a charitable purpose or whether it is available to be released back to the donor.

If you have any questions about this policy or wish to seek a refund of a charitable donation you have made, please contact us at gordon@duncanfoundation.org